Spread the cost of servicing & save

How the plans work

• Under the intended plans, payments would be collected monthly by card or UK Direct Debit. Direct Debit payments may take time to clear.
• Discounted annual servicing payment plans, paid monthly, automatically renewing for another annual servicing cycle. Cancel at any time, including during your first year, by giving 30 days' notice. Payments and future service benefits stop when cancellation takes effect. No minimum commitment or early cancellation fees apply.
• Visits become due at the successful-payment milestones shown below in each annual servicing cycle. Failed or still-processing payments do not count, so eligibility may be delayed. We arrange your appointment when it is due.
• Price protection: For Bronze, Silver, Gold plans, the monthly price agreed when you join will remain unchanged throughout your current 12-month servicing cycle. Any price increase may only take effect at the start of your next annual servicing cycle. We will give you at least 30 days' written notice before an increase takes effect, clearly stating the new monthly price and its effective date. If you do not wish to accept the new price, you may cancel by giving 30 days' notice, subject to your statutory rights. This describes the intended policy for new plans, subject to final approved terms; it does not change existing agreements.
• Contact us by email (service@spasimple.co.uk) or phone (01275 401140). Your statutory rights — including a 14-day cooling-off period — are not affected.

Proposed cancellation and refunds — DRAFT

The following arrangements are proposed only, pending independent UK legal review and final approval. They do not currently govern signup or replace any existing customer agreement.

• Under the proposed policy, no cancellation or administration fees would apply. Unused servicing payments would be refunded if no servicing or other chargeable benefits had been received.
• After servicing, the proposed refund is payments received minus agreed plan values for services supplied: Bronze Full Service £240; Silver Checkover £135 and Full Service £285; Gold Full Service £150 each. Only actual savings on discounted call-outs or parts would also be deducted, never standalone service prices. The refund would not fall below zero, and no additional balancing charge would apply.
• Customers who have earned a service but not yet received it could choose between arranging that service or receiving an appropriate refund, subject to the final approved terms.
• Services becoming due during the 30-day cancellation notice period would be honoured or fairly accounted for in the refund, subject to the final approved terms. Payments and future benefits would stop when cancellation takes effect; payments covering a period after that date would be refunded.
• The proposed policy aims to process refunds within 14 days to the original payment method where possible, with a written breakdown. Additional goodwill refunds could be offered in exceptional circumstances, including bereavement. Statutory consumer rights take priority, including applicable 14-day cooling-off rights.

Cancellation rights, benefit valuations and refund calculations remain subject to independent UK legal review. Draft Service Plan Terms are available only for authorised administrator review. You are not being asked to accept draft terms.