Swim Spa Call Out

Service Description

If you are experiencing problems with your swim spa, then this is the service you require. This can be anything from a leak, tripping electrics, faulty pump, heating failure and much more. A call out visit allows up to 60 minutes of our engineers time on site, plus travel, within our service area. This should allow good time to help identify most issues, but occasionally our time on site can be extended by factors beyond our control, such as poor access (if all sides of the swim spa are not easily accessible), the swim spa being empty on arrival (unless otherwise stated), or when looking for leaks (if the swim spa is full foam or difficult to access). We believe in a fair approach, so you wont find us attending site with a stop-watch, but should we find ourselves on site for hours at a time, then an additional labour charge can apply. If you are a service plan customer, then this service is reduced by £25.00. For further information or if you would like to discuss specifics about a job before we attend, then please call us on 01275 401140, by WhatsApp on 07508199945 or by email at service@spasimple.co.uk.

Cancellation Policy

To cancel or re-schedule we require 24 hours notice prior to the booked visit. If we attend your property and fail to gain access or find the issue is unrelated to your hot tub (for example electric supply), then you will still be charged. Please also ensure we have access to both water and power.

Contact Details